Colligo Pro (“Company” or “we”) is a drug and alcohol testing collection facility located at 17352 W 12 Mile Rd, Suite 100, Southfield, MI 48076, with its business registration at 25600 Woodward Ave, Unit 206, Royal Oak, MI 48067. Colligo Pro is a newly launched entity under the same ownership as Bokani Property Management Group. These Terms and Conditions (“Terms”) govern your access to and use of Colligo Pro’s services and the colligopro.com website (the “Website”). By scheduling a test, using our services, or browsing our Website, you agree to these Terms. If you do not agree, please do not use our services or Website.
By using Colligo Pro’s services or Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you are using our services or scheduling a test on behalf of an organization (for example, an employer or court program), you represent and warrant that you have the authority to bind that organization to these Terms. Any individual being tested (or their parent/guardian if a minor) may be required to sign additional consent or acknowledgment forms at the time of testing; those documents, together with these Terms and our Privacy Policy, form the complete agreement governing the services.
Colligo Pro provides professional drug and alcohol testing services for employers, courts, and individuals. Our services include, but are not limited to:
Rapid Drug Testing: Instant screening tests for various drugs using urine or oral fluid, providing quick preliminary results.
Lab-Based Drug Screening: Collection of samples (such as urine, hair, or saliva) for detailed analysis at a certified laboratory. This includes confirmation testing of any presumptive positive results for accuracy.
Hair and Saliva Testing: Specialized drug tests using hair follicle samples or oral fluid (saliva) to detect substance use over different time frames.
Alcohol Testing (Breath & EtG): Portable Breath Tests (PBT) to measure current breath alcohol levels, and EtG alcohol testing (typically via urine) to detect alcohol metabolites indicating recent consumption.
Electronic Monitoring: Support for court or probation programs requiring electronic alcohol/drug monitoring devices (such as continuous alcohol monitors or remote breathalyzers), including device installation, data reporting, and oversight.
All collections are conducted following a strict chain-of-custody procedure to ensure sample integrity from collection to analysis. Our processes and documentation make the results legally defensible and reliable in court or administrative proceedings. We partner with Cordant Health Solutions (a certified toxicology laboratory) for laboratory services, meaning any specimens that require lab analysis are securely shipped to Cordant (or a similar accredited lab) under sealed conditions.
Our services are provided in a professional, hygienic manner with respect for the dignity and privacy of the individual being tested. However, they are testing services only – we report factual results to the authorized recipient; we do not provide medical treatment, counseling, or legal advice as part of our standard services.
Clients may schedule testing appointments through our Website’s online scheduling tool or by calling our office. We offer flexible appointment times and group scheduling options to accommodate employers and organizations. When scheduling:
Appointment Confirmation: After you request an appointment online, you will receive a confirmation (via email, text, or phone call) with the date, time, and location. Please ensure you double-check the details. If you do not receive a confirmation, it is your responsibility to contact us to confirm the appointment.
Punctuality: Plan to arrive a few minutes early. Late arrivals may result in a need to reschedule or a shortened appointment, as we often operate on a tight schedule. If you are more than a certain number of minutes late (generally 15 minutes, unless otherwise stated), we reserve the right to treat it as a missed appointment.3
Identification: You must bring a valid government-issued photo ID for each individual being tested (e.g., driver’s license or passport). This ensures we positively identify the test subject and maintain an accurate chain-of-custody. We will not proceed with the test without verifying identity.
Special Instructions: Follow any pre-test instructions provided. For example, if instructed not to drink excessive fluids before a urine test or to avoid certain foods before a breath alcohol test, please adhere to those guidelines. Failure to do so could affect the test and may require re-testing at additional cost.
Group or On-Site Testing: If you schedule a group testing session or request on-site mobile collection at a workplace, separate terms may apply (we will communicate any such terms in advance). Group appointments or corporate clients might need to sign a specific agreement regarding logistics, minimum participant numbers for group rates, etc.
We strive to accommodate all scheduling requests, but availability is subject to staffing and hours of operation. Colligo Pro reserves the right to reschedule or adjust appointment times when necessary (for example, due to inclement weather, unforeseen staff issues, or equipment calibration needs). In such cases, we will notify you as soon as possible and offer alternative times.
We understand that schedules can change. Our cancellation and refund policy is as follows:
Cancellation Notice: If you need to cancel or reschedule your appointment, please notify us as soon as possible. Cancellations or reschedule requests made at least 24 hours before your appointment time can usually be accommodated without penalty.
Late Cancellation / No-Show: If you cancel with short notice (generally less than 24 hours) or fail to show up for your appointment, we reserve the right to charge a cancellation fee or withhold any prepaid amount as a no-show fee. This is because we have reserved the time and resources for your appointment. We will consider emergency circumstances, but proof may be required in our discretion.
Refunds:
If you prepaid for a service and provided timely notice of cancellation (meeting our policy requirements), you may receive a full refund or credit towards a rescheduled appointment. Refunds will typically be issued to the original payment method within a reasonable processing time.
If we must cancel your appointment (due to an issue on our end, such as staff unavailability or facility problems) and you do not wish to reschedule, we will provide a full refund of any amount paid.
No refunds will be issued for services already performed. Once a sample is collected and the testing process has begun, the service is considered rendered (even if you choose to leave before completion or otherwise do not complete the process).z
All refund decisions are subject to applicable law.
Group testing deposits: For large group bookings or special events, we may require a deposit. Cancellation terms for such deposits will be outlined in the specific agreement for that event (generally, deposits are non-refundable if a group event is canceled last-minute or if significantly fewer people than booked show up). We aim to be fair and transparent, so please communicate with us if you have scheduling issues.
Clients (including individuals being tested, employers ordering tests, or court/program representatives) have certain responsibilities to ensure the testing process is smooth and legally compliant:
Provide Accurate Information: You must provide true, accurate, and complete information when scheduling and at the time of testing. This includes the full name and date of birth of the person being tested, contact information, and any other details we request. Providing false identity or other misleading information can invalidate the test and may be reported to the requesting party (employer/court).
Authorization to Test: By engaging our services, you consent to the collection and testing of specimens (or you confirm that you have obtained the consent of the person being tested, if you are an employer/agency). If you are an employer or other third-party client, it is your responsibility to ensure you have the legal right or consent to order the test (e.g., compliance with employee notification laws, union agreements, court orders, etc.). We operate under the assumption that any test we are asked to perform has appropriate authorization; we are not responsible for verifying your legal authority beyond obtaining the tested individual’s consent at the time of collection.
During Collection: Follow all instructions given by our collection personnel. Depending on the test, you may be asked to: remove outer garments or empty pockets (to prevent sample adulteration), wash your hands, avoid speaking during a breath test, etc. These procedures are standard and are in place to maintain the integrity of the test. Refusal to comply with the collector’s instructions may be noted as a refusal to test, which carries the same consequences as a positive result in many employment or court scenarios.
No Tampering or Adulteration: You agree not to tamper with, dilute, substitute, or adulterate any specimen. We have zero tolerance for cheating on tests. Our staff is trained to detect suspicious behavior and sample tampering. If we determine that a specimen has been tampered with or if the collection process is otherwise violated (e.g., temperature out of range with no valid medical reason), we will report it as a tampered or invalid result to the requesting party, and no refund will be given. We may also end the collection early if tampering is discovered.
Health and Safety: If you have any medical condition that could affect the collection (for example, if you cannot produce a urine sample due to a medical issue, or you have a breathing issue affecting a breath test), please inform our staff before the test. We will make reasonable accommodations as required by law. Similarly, if you are on any prescription medications that might produce a positive result, you should inform the Medical Review Officer (MRO) if one is involved, or be prepared to provide documentation if required by the entity that ordered the test. Do not bring any hazardous items or illegal substances into the facility.
Minors: If the individual being tested is under the age of 18 or otherwise legally incapable of consenting, a parent or legal guardian must accompany the minor and provide written consent for the testing. The guardian will also be responsible for ensuring the minor complies with the testing instructions.
Use of Results: You are responsible for how you use and interpret the test results. For employers and courts: Results should be used in accordance with applicable laws and guidelines (for example, the Department of Transportation regulations for CDL drivers, or a court’s directives for probation). For individuals: If you ordered testing for personal reasons, understand that results are for informational purposes; any decisions you make (such as seeking medical advice or making personal choices) are your responsibility. Colligo Pro is not responsible for decisions made by employers, legal authorities, or individuals based on the test results we provide.
Confidentiality on Client’s End: If you receive confidential test results, it is your responsibility to keep them secure and share them only with authorized persons. Do not ask us to send results to an unauthorized third party without proper consent. We will handle your results privately on our end (see Privacy and Confidentiality below), but we expect clients to also respect the sensitive nature of this information.
By participating in our testing services, you acknowledge that you understand these responsibilities and agree to them. You also acknowledge that drug and alcohol testing may involve certain inconveniences (such as providing a urine sample under supervision or a short wait time for a breath alcohol test), and you consent to these procedures to the extent necessary to complete the test properly.
Colligo Pro follows industry-standard procedures for all collections and tests to ensure accuracy and legal defensibility:
Check-In and Identification: Upon arrival, you (the test subject) will complete any remaining paperwork and present a valid photo ID. We document the identification and have you sign a consent/acknowledgment on a Custody and Control Form (CCF) or equivalent, which begins the official chain-of-custody record.
Sample Collection: Our trained collectors will obtain the required specimen. The procedure varies by test type:
Urine Drug Test: You will provide a urine sample in a private restroom. In some cases (such as certain court-ordered tests or whenever tampering is suspected), a same-gender collector may perform a direct observation of the collection as allowed by law or policy. The sample volume and temperature will be checked immediately to ensure it meets criteria.
Hair Test: A small lock of hair will be cut close to the scalp (generally an inconspicuous area) by our collector. The sample will be sealed in a tamper-evident container.
Saliva (Oral Fluid) Test: You will be asked to hold a swab in your mouth for a few minutes to collect oral fluid. The swab is then placed into a secure container.
Breath Alcohol Test (PBT): The collector will instruct you to blow into a certified breathalyzer device. We will first administer a blank test and then a screening test. If the screening result is positive (shows alcohol presence), a confirmation breath test will be conducted after a short waiting period (in accordance with DOT protocols for alcohol testing, typically 15 minutes).
EtG Alcohol Test: Usually conducted via a urine sample (similar procedure as a urine drug test), specifically sent to the lab for EtG/EtS analysis which can detect alcohol use over a look-back period of ~80 hours.
Electronic Monitoring Device: If you are assigned an electronic monitoring device (such as an ankle bracelet or a remote breath testing device), our staff will install and activate the device, and provide instructions on its use and maintenance. You may be required to sign additional terms specific to the device’s use (covering things like not tampering with or removing the device, charging it, and returning it in good condition).
Chain-of-Custody Sealing: After collection, the specimen (if applicable) will be immediately sealed with tamper-evident tape or in a tamper-proof container. You will typically be asked to initial or sign the seal/label, confirming the sample is yours. The CCF or electronic tracking will link your name (or unique ID code) to that specimen. This step is critical to ensure that the sample cannot be altered and to document continuous custody.
Laboratory Shipment: For any lab-based tests, the sealed specimens are packaged with the proper paperwork and shipped to our partner lab (Cordant Health Solutions or another SAMHSA-certified lab) under secure conditions. We maintain documentation of when and how the sample was shipped, and the lab will confirm receipt. While in transit, courier tracking is used to prevent loss; if a sample is lost or damaged in transit (a rare occurrence), we will notify the client and typically offer a recollection at no charge.
Laboratory Analysis: At the laboratory, the sample undergoes rigorous analysis. Initial screening is done (often immunoassay for drugs), and any non-negative drug screens are confirmed with definitive methods (such as GC/MS or LC/MS/MS) to specifically identify substances and their quantities. The lab’s scientists also check the specimen validity (to ensure it’s consistent with normal human urine or saliva, for example, and not adulterated). Because we use a certified lab, all testing procedures meet high standards for accuracy and consistency.
Medical Review (if applicable): For certain testing programs (especially DOT-regulated tests or many employer drug-free workplace programs), a certified Medical Review Officer (MRO) will review any positive lab results. The MRO is a physician who will typically contact the individual donor confidentially to inquire about any legitimate medical explanation (such as a prescription medication) for the result. The MRO will then make a final determination of the result (for example, reporting it as a verified positive, or downgrading it to negative due to a valid prescription, or cancelling due to lab issues). If an MRO process is required, results may take a bit longer and the final result reported to the employer will come after MRO verification. (If you are an individual or court client without an MRO process, the lab results are typically reported directly to Colligo Pro and then to you or the requesting agency).
Results Reporting: Once results are ready and reviewed, we document them on a final report. See Results and Reporting below for details on how results are delivered. Importantly, the chain-of-custody form or electronic record will be updated with the outcome, and it will show an unbroken paper trail from the moment of collection to the final result. This means there is documented proof that the sample tested by the lab is the same one collected from you, supporting the legal defensibility of the result.
Retention of Records: We retain copies of chain-of-custody records and test results for a period consistent with legal and regulatory requirements (the duration may vary by test type; for example, DOT tests have specific record-keeping requirements). These records are kept secure. If results ever need to be verified or testified to in court, our personnel can provide affidavits or testimony regarding the chain-of-custody and findings, subject to subpoena and our policies.
Throughout the process, Colligo Pro is committed to maintaining the integrity, confidentiality, and security of the testing procedure. Our equipment (such as breathalyzers) is regularly calibrated and maintained. Our collectors are trained and, where required, certified for DOT collections and breath alcohol testing. Any deviation or error in the process that we discover will be documented and disclosed as necessary. If a test result is deemed invalid due to a collection or lab error, we will typically offer a re-test at no additional cost or refund the test fee, as appropriate.
Colligo Pro operates in accordance with all applicable federal, state, and local laws governing drug and alcohol testing. We take regulatory compliance very seriously. Key compliance areas include:
Department of Transportation (DOT) Regulations: When we conduct testing for DOT-regulated purposes (e.g., for truck drivers, pilots, or other safety-sensitive transportation employees), we strictly follow the DOT rules found in 49 CFR Part 40. These regulations set the required procedures for workplace drug and alcohol testing in the transportation industrytransportation.gov. This means our collectors, labs, and MRO process (for DOT tests) meet the DOT standards. For example, we use DOT-approved Custody and Control Forms, DOT-qualified Breath Alcohol Technicians, and we observe split-specimen procedures for urine drug tests. We will also report results in the manner required by DOT rules.
SAMHSA Guidelines and Certification: Our laboratory partner, Cordant Health Solutions, and any other lab we use are certified under the Department of Health and Human Services (HHS) Substance Abuse and Mental Health Services Administration (SAMHSA) guidelines for forensic drug testing. This certification (often referred to as being a SAMHSA or HHS-certified lab) means the lab meets rigorous standards for accuracy, security, and quality control. For non-DOT testing, we voluntarily adhere to many of the same standards (such as cutoff levels and confirmation testing protocols) to ensure high quality and defensibility of results.
Health Information Privacy (HIPAA): We understand the importance of privacy for sensitive health-related information. Any personal information and test results we collect are handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws. We treat test result information as confidential medical information, even in cases (like certain employment testing) where HIPAA might not strictly apply. In general, we will not release your personal health information to third parties without your consent except as allowed or required by law. Note: In the context of DOT-required testing or certain legal scenarios, some HIPAA provisions permit or mandate the release of results to authorized parties without individual consenttransit-safety.fta.dot.gov (for example, releasing a DOT test result to the employer or a court-ordered result to the probation officer). By using our services, you acknowledge that we will comply with such laws and may disclose results accordingly. (See Privacy and Confidentiality below and our Privacy Policy for more details on how we protect your information.)
State and Local Regulations: We comply with Michigan state laws and any local regulations pertaining to drug and alcohol testing. Michigan law (as of the date of these Terms) imposes few restrictions on private employers conducting drug tests, but if any specific state rules apply (for example, for public employees, or restrictions on testing for certain substances), we expect our clients to be aware of and follow those rules. Colligo Pro will not knowingly violate any state law in conducting a test. If you are an out-of-state client or sending us a donor from another state, it is your responsibility to ensure the testing request complies with that state’s laws. We also ensure our procedures align with generally accepted legal standards (e.g., we will not conduct observed urine collections for employment tests unless allowed, and we adhere to age restrictions and consent requirements).
Legally Mandated Testing Protocols: In some cases, testing might be required under specific programs or standards (for example, drug court programs, child custody case requirements, or school testing policies). We will adapt our process to meet those requirements as long as they do not conflict with law or our company policies. If a specific protocol is required (such as a particular panel of substances or frequency of testing), that will be part of our agreement with the client.
Professional Standards: Beyond laws, we follow best practices recommended by professional bodies (like the Drug & Alcohol Testing Industry Association – DATIA, or the Substance Abuse Program Administrators Association – SAPAA) to ensure our collection site management, training, and quality assurance are up to industry standards. This includes regular training for our staff, internal audits of our chain-of-custody procedures, and proper maintenance of our facility and equipment.
Client Compliance: It is also your responsibility as our client to comply with applicable laws regarding drug testing. For example, employers should have a clear drug testing policy that complies with employment laws and should apply testing consistently and fairly. Courts or agencies must ensure that ordering a test from us is within their authority. Colligo Pro is not responsible for any misuse of our services or results in violation of law (e.g., testing someone in a discriminatory manner or without lawful authority). By using our services, you agree that your request for testing and your use of the results will comply with all applicable laws and regulations.
After the completion of testing, Colligo Pro will report the results to the designated recipient in a secure and confidential manner. The following terms apply to results and their reporting:
Delivery of Results: We deliver test results via secure methods. Typically, employers or court agencies will receive a written report (often through a secure email or portal, or fax if required) showing the test outcome. Individuals who test on their own can receive their results via secure email, pick up a sealed report in person, or have it mailed upon request. We will discuss and agree on the results delivery method at the time of service. For rapid tests performed on-site, we may provide you with an immediate verbal result or a quick report, but lab confirmation results will follow in writing.
Contents of the Report: Our result reports generally include the individual’s name, the test date, the type of test, and the outcome. Outcomes for drug tests are typically reported as “Negative” (no drugs detected above the established cut-off levels) or “Positive” for one or more substances (with the specific drug or metabolite identified). If a test cannot be completed or the sample is invalid, we may report it as “Invalid,” “Rejected,” or “Refusal to Test” (depending on the situation). Breath alcohol test results are reported as the measured alcohol concentration (e.g., 0.000 or 0.042 %BAC) along with an indication if it’s a screening or confirmation test. Electronic monitoring results (if applicable) will be reported per the program requirements (e.g., daily compliance reports, alerts for violations, etc.).
Confidentiality of Results: Test results are confidential. We will release results only to the following: (a) the client who ordered the test (such as the employer, court officer, or individual), (b) the tested individual (in many cases, the individual has a right to request and receive their own results, even if they did not directly pay for the test), and (c) any third parties that the tested individual or ordering client has authorized in writing, or as required by law. For example, in a DOT testing scenario, we must report results to the employer’s designated employer representative (DER) and may also be required to share information with a DOT regulator or safety official upon request. We will not release results to any unauthorized person. If someone calls or inquires about a result, we will require proper identification and authority before disclosing anything.
Use and Interpretation of Results: Colligo Pro’s role is to provide accurate test results; we do not make determinations about what should happen as a result of those outcomes. For instance, we will not decide whether an employee gets hired or fired – that’s the employer’s decision in accordance with their policy and the law. We do not provide legal conclusions (e.g., we won’t say “this test proves a violation of probation” – we simply provide the scientific result). The interpretation of a drug test (especially hair tests or EtG tests which have detection windows) should be done carefully by the client, possibly with professional guidance. We caution all clients that a negative result does not guarantee the person has never used substances; it means none were detected at the time with the given test. Conversely, a positive result should be verified and considered in context (for example, a positive opiate could be from a prescribed medication – which is why MRO review is important in occupational testing). We are happy to explain what a result means in scientific terms (e.g., what is a cutoff level, what substances trigger a positive, etc.), but we do not give legal or HR advice on how to act on the results.
Challenges and Retests: If a donor or client believes a result is in error, please notify us immediately. Because of our strict procedures, errors are rare, but they can happen (due to lab mix-ups, instrument failure, etc.). In a lab-confirmed test, if you suspect an error, an option may be to have the split specimen tested at a different laboratory (this is a right under DOT regulations for DOT urine tests, and we can facilitate that for other tests if applicable at the client’s expense). Our policy for non-DOT tests is to cooperate with reasonable retest requests. If a split sample is available, the donor may request that the second portion be sent to another accredited lab for reanalysis (additional fees may apply unless the re-test confirms an error in the original). If no split is available or it’s a single sample type (like hair), we can arrange a new collection and test if needed. These situations will be handled case-by-case. We stand by the integrity of our results, but we also want clients to have confidence in them.
Record Keeping: We maintain records of test results for a period of time consistent with our data retention policies. For most results, we keep records for at least one year; DOT results have specific retention requirements (e.g., positive results and refusals 5 years, negative results 1 year). During that retention period, authorized parties may request an additional copy of the result. We may charge a nominal administrative fee for extensive record requests, especially from long past tests, as allowed by law. After the retention period, we securely destroy or archive the information in a manner that maintains confidentiality.
Legal Proceedings: If test results are required to be used in a legal proceeding and you need our testimony or affidavits, please contact us. We can provide documentation attesting to the chain-of-custody and accuracy of the results. If an employee of Colligo Pro is subpoenaed or required to testify, we reserve the right to charge expert witness fees or reasonable costs for the time and effort, to the extent permitted by law.
By using our service, you acknowledge that the delivery of results might take some time (especially for lab tests). Typical turnaround times are 1-2 business days for rapid tests (often same-day for negatives) and 2-5 business days for lab tests (negatives may come sooner; confirmed positives often take a few extra days due to confirmation and review). We are not liable for any consequences of delays in results that are outside our control (such as unforeseen lab backlogs or shipping delays). We will do our best to communicate with you about when to expect results.
Colligo Pro’s services are provided on a fee-for-service basis. By scheduling a test or using our services, you agree to pay all applicable charges. Key points regarding payment:
Pricing and Quotes: Information about standard test pricing is available through our office or Website. We strive to be transparent with our fees. In some cases, custom panel requests or specialized services may be quoted on a case-by-case basis. Always confirm the price when scheduling. Group tests or corporate clients may have negotiated pricing or discounts, which will be confirmed in writing (such as in a service agreement or order form).
Payment Timing: Payment is due at or before the time of service. We generally require payment before we administer the test (either at the time of scheduling or upon arrival at our facility, prior to collection). For online scheduling, you may be asked to provide a credit card to hold the appointment or pay in advance. For walk-in or on-site service, payment is collected by our staff before the test is conducted. We accept various forms of payment, such as credit/debit cards, cash, or company checks. (We do not typically extend credit or invoicing to individuals; employers or agencies that wish to be invoiced must arrange this with us in advance and may be subject to credit approval.)
No Pay, No Test: If payment is not provided, we have no obligation to provide the service or release results. If an employer or agency has arranged to pay and then fails to do so, the tested individual will not be charged by us (we will seek payment from the client who ordered the test), but results may be withheld from the client that ordered the test until payment is resolved.
Refunds and Credits: As described in Cancellations and Refunds, we will issue refunds when appropriate under those cancellation circumstances. In general, once a test is performed, fees are non-refundable because the service has been rendered and lab costs incurred. The only exception would be if we determine that we cannot provide a result due to our own error or an uncontrollable event (e.g., sample lost in transit, equipment failure) and a re-collection is not possible — in such cases we may refund the fee at our discretion if no result is delivered.
Additional Services and Fees: If during the testing process additional procedures are required that incur extra costs, we will inform you whenever possible. For example, if a rapid test yields a positive and you want an immediate lab confirmation beyond what was originally ordered, there may be an extra fee for the lab confirmation (unless your service package already included confirmatory testing). Similarly, if an observed collection is required but was not anticipated, there might be an extra charge to cover the additional collector time (this would usually apply only to special circumstances or certain court-directed tests). We will be upfront about any such fees before proceeding.
Returned Checks / Payment Issues: If a payment method is later declined or a check is returned unpaid, you remain responsible for the fee and any applicable bank charges or collection costs. We may add a reasonable service charge for returned checks or failed transactions to cover our costs. Non-payment may result in suspension of any pending services and may affect any credit terms or ability to schedule future tests.
Taxes: Generally, our services are not subject to sales tax in Michigan (as they are a service), but if any taxes or government fees are applicable, they will be added to the price or indicated in the invoice.
Receipts: We will provide a receipt or invoice upon payment. Employers or agencies can request detailed invoices for their records. Individuals paying out-of-pocket can request an itemized receipt (note: drug testing is typically not reimbursable by health insurance, but you can certainly retain the receipt for your personal records or HSA/FSA usage if allowed).
In summary, please ensure that arrangements for payment are clear at the outset. If you have any questions about fees or billing, contact us ahead of your appointment to avoid confusion at the time of service.
Protecting client and donor privacy is of utmost importance at Colligo Pro. We handle personal data and test information in accordance with our Privacy Policy and applicable privacy laws:
Personal Information Collected: In providing our services, we collect personal information such as your name, date of birth, contact information, and identification details. We may also collect medical-related information (for example, medications you disclose to an MRO, or health conditions relevant to a test). All such information is considered private.
Use of Information: We use personal information only for purposes of providing the testing services and related functions (e.g., contacting you with results, verifying identity, complying with legal reporting obligations). We do not sell personal data to third parties. We do not use your information for marketing other services without your consent.
Disclosure of Results: As noted in Results and Reporting, we only disclose test results to authorized parties. Within our organization, access to personal information and results is restricted to personnel who need the information to perform their duties (for example, the collector who logs your info, the lab that tests the sample, the staff who prepares the result report). All staff are trained on confidentiality.
HIPAA Compliance: Although workplace drug testing programs are in some cases exempt from certain HIPAA provisions, Colligo Pro voluntarily complies with HIPAA standards for privacy and security. We treat test information with the same care as a healthcare provider would treat medical records. This includes physical safeguards (secure file storage, access-controlled areas), technical safeguards (encrypted computers, password-protected files, secure email for sending results), and administrative safeguards (employee training and confidentiality agreements). Any electronic health records or data we maintain are protected in accordance with HIPAA’s Security Rule.
Exceptions – Legally Required Disclosures: There are situations where we might be required by law to release information without consent. For example, if we receive a lawful subpoena or court order for records, or if a public agency (like a state health department or the Department of Transportation) has a legal right to audit or obtain testing information, we will comply as required after verifying the request’s legitimacy. Another example: under DOT regulations, as outlined earlier, we can share results with employers, MROs, or DOT officials without employee consent when it’s part of the required testing processtransit-safety.fta.dot.gov. We will limit any disclosure to the minimum needed to fulfill the legal requirement.
Data Security: We employ industry-standard security measures to protect your data. This includes using secure connections (SSL encryption) for any data entry on our Website (such as when you submit a scheduling form), storing digital records on secure servers or encrypted drives, and protecting physical documents in locked cabinets on our secured premises. We also require any third-party service providers (such as our lab partner or scheduling software provider) to have appropriate security and privacy practices. However, please understand that no data transmission or storage can be guaranteed 100% secure; we strive to protect your information but cannot warrant absolute security.
Retention and Disposal: We keep personal information and test records only as long as necessary for the purpose collected or as required by law (see Results and Reporting for typical retention periods). When records are disposed of, we do so in a manner that preserves privacy (shredding paper files, permanently deleting electronic records).
Privacy Policy: For more detailed information on how we handle personal data, please refer to our Privacy Policy (available on our Website). That document provides further details on topics like cookies on our Website, how you can access or correct your information, and your rights under laws such as HIPAA or state privacy statutes. These Terms incorporate our Privacy Policy by reference, meaning that by agreeing to these Terms, you also agree to the Privacy Policy.
Client Responsibilities for Privacy: If you are an employer or third-party client receiving results, you also have a responsibility to handle those results in accordance with privacy laws. Do not share someone’s test results with those who are not authorized to see them. Employers, for instance, should keep test results in a confidential file separate from general personnel files (in the U.S., this is considered a best practice to protect employee privacy). Colligo Pro is not responsible for privacy violations that occur on the client’s side after we have transmitted the results to you.
If you have any questions or concerns about our data handling practices, you can contact us (see Contact Information at the end of this document). By using our services, you acknowledge that you have been informed of our privacy practices and consent to them.
Colligo Pro’s liability is limited. Drug and alcohol testing inherently carries risks if results are used or interpreted improperly, and while we stand behind our services, we need to limit our legal liability to protect our company from unpredictable outcomes. By using our services or Website, you agree to the following limitations on our liability:
Indirect Damages: To the fullest extent permitted by law, Colligo Pro (including our owners, directors, employees, and agents) will not be liable for any indirect, incidental, consequential, special, or punitive damages that arise out of or relate to our services, your test results, or your use of the Website. This includes, by way of example, any loss of income or revenue, loss of employment, loss of business opportunities, damage to reputation, emotional distress, legal fees, fines, or penalties that you or a third party might claim as a result of a test or the use of test results.
Direct Damages Cap: To the fullest extent permitted by law, Colligo Pro’s total cumulative liability to you for any direct damages arising from or related to the services or these Terms shall not exceed the total amount you paid to us for the specific service in question. For example, if you paid $50 for a drug test, and you claim that our actions caused you harm, our maximum liability would be $50 (assuming no law requires otherwise). If you did not pay (e.g., an employee taking a test paid for by an employer), then our liability to you will be at most the fee we would have charged you for that test. This limitation applies regardless of the cause of action (contract, tort, or otherwise).
No Liability for Decisions by Third Parties: Colligo Pro is not responsible for decisions or actions taken by third parties based on the results we provide. For instance, if an employer fires an employee, or if a court revokes someone’s probation, or if an individual makes a personal decision, based on a drug/alcohol test result, that decision or action is solely between that third party and the individual. We simply provide factual information. Similarly, if an employer violates the law in how they use test results, that is outside our control and responsibility.
No Warranty of Perfect Accuracy: While we commit to high-quality services, no testing process is infallible. Biological variations, rare lab errors, or interfering substances can potentially cause false positives or false negatives. By using our service, you acknowledge this risk. Colligo Pro will not be liable for damages arising from an incorrect result unless we were negligent in conducting the test. In the event of a confirmed error caused by our negligence, your remedy is (at our discretion) either a free retest or a refund of the service fee, as described earlier – beyond that, we assume no further liability.
Website Use: If you are using our Website, you do so at your own risk. Colligo Pro is not liable for any damage to your computer or data (such as from viruses or other harmful code) that might occur from using our site or downloading any content. We strive to keep our site safe and bug-free, but we cannot guarantee that it is 100% free of technical issues.
Third-Party Services: Colligo Pro’s services may involve third-party providers (such as laboratories or device manufacturers). We do not assume liability for the conduct, errors, or omissions of those third parties, beyond our own duty to choose reputable partners and forward information correctly. For example, if a lab has a false result due to their internal error, we will work with you to address it (and the lab may have liability), but Colligo Pro itself may not be financially liable for that lab error under these Terms. Any claims arising from third-party errors may need to be pursued against the third party. That said, if we can facilitate a correction (like coordinating a re-test), we will do so.
Jurisdictional Limitations: Some jurisdictions do not allow certain liability exclusions or damage limitations. If you are in such a jurisdiction (or the governing law of these Terms forbids a certain limitation in a particular case), then the above exclusions or cap may not apply to you to the extent disallowed. In such case, Colligo Pro’s liability will be limited to the maximum extent permitted by applicable law.
Remember that acceptance of these Terms includes acceptance of the above liability limitations. If you feel you cannot accept these limits, please do not use our services.
Colligo Pro provides its services and the information on its Website “as is”, without any warranties unless explicitly stated. This section explains that we are not making promises about things beyond our control:
Services Provided “As Is”: We represent that we will perform our drug and alcohol testing services with reasonable care, skill, and in accordance with applicable standards and regulations. However, we do not make any other warranties or guarantees, express or implied, about our services. To the maximum extent allowed by law, we disclaim any implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our testing services will meet all of your expectations or specific requirements, other than as expressly set out in our service descriptions. For example, we cannot guarantee that a test will always detect every instance of drug or alcohol use (there are windows of detection and cut-off thresholds), nor can we guarantee that results will be produced in a specific timeframe (lab processes can sometimes take longer).
Informational Only: Any information or consultation we provide (whether on our Website, in brochures, or verbally in communications) is for general informational purposes and is not a warranty or guarantee of any outcome. If we explain the general accuracy of a test or typical detection times, these are educational in nature. We are not assuming liability as an insurer of any particular outcome.
Website and Content: The content on colligopro.com and any brochures or materials provided by us are provided “as is” as well. We do not warrant that the information is completely accurate, up-to-date, or error-free. While we strive to keep information current (for example, if regulations change or we add new services), there may be some lag or errors. Use information at your own risk, and if something is critical (like a legal requirement you must follow), we encourage you to double-check with authoritative sources or contact us for clarification. We also do not warrant that the Website will be available at all times, or that it will be free from viruses or other harmful components, though we certainly take measures to maintain a secure site.
No Medical or Legal Advice: Colligo Pro is not a medical provider or legal advisor. The testing we perform and any results we give do not constitute medical advice, diagnosis, or treatment. Likewise, nothing in our communications or on our Website should be taken as legal advice. If you have health-related questions about drug use or impairment, you should consult a healthcare professional. If you have questions about how to handle a test result in an employment or legal setting, you should consult an attorney or compliance expert. We provide factual test data, not judgments or recommendations on what should be done about that data.
Third-Party Warranties: Any third-party products or services (for example, an electronic monitoring device or a lab test kit) are subject to whatever warranties those third parties provide. Colligo Pro does not extend any additional warranty on those products/services. For instance, if we provide you a breathalyzer device for daily monitoring, the manufacturer’s warranty (if any) would apply to any defects in the device, not a warranty from Colligo Pro. We will, of course, facilitate support or replacement if a device is not functioning as intended during a monitoring program, but we don’t independently guarantee the device beyond the manufacturer’s commitments.
In summary, use our services and site at your own risk, understanding that we promise only what is explicitly stated (accurate testing done professionally) and nothing more. If a problem arises, we will try to help within the bounds of these Terms, but we don’t promise perfection or outcomes that are beyond our control.
To protect Colligo Pro from certain potential legal claims that might arise from your use of our services or any misuse of results, you agree to indemnify us as described below:
You (“the Client”, which includes individual clients and organizations) agree to indemnify, defend, and hold harmless Colligo Pro and its owners, officers, employees, agents, and affiliates (including Bokani Property Management Group, as the parent/owner) from and against any and all claims, liabilities, losses, expenses, damages, and costs (including reasonable attorneys’ fees) that arise out of or are related to:
your use of the services or Website in violation of these Terms,
your breach of any provision of these Terms or any warranty/representation you provide herein,
your violation of any law or regulation in connection with the use of our services or results (for example, if you, as an employer, violate an employee’s rights or break a law using information we provided, and we are brought into the dispute, you would cover our costs), or
any claim by a third party arising from your actions or omissions involving our testing services or the data we provide.
In simpler terms, if Colligo Pro faces a lawsuit or claim because of something you did (that we had no control over) – such as misusing a test result or providing us with illegal instructions – then you agree to cover our defense and any resulting damages. We will promptly notify you of any such claim and allow you to assume the defense (with counsel reasonably acceptable to us), but we reserve the right to participate in the defense as well (at our own expense) if we choose.
This indemnification obligation will survive the termination or expiration of our relationship (meaning even after you’ve used the service, this clause remains in effect for any issues arising from that use).
Example: If you are an employer client and you ask us to perform a test in a way that violates the law (perhaps unknowingly) and an employee sues both you and us, we expect you to cover our costs because the issue was due to the nature of your request. Conversely, we do not expect you to indemnify us for things that are our fault (e.g., if we negligently leaked someone’s private information and a claim is made, that’s on us, not you).
Colligo Pro may incorporate third-party services as part of our operations or provide links to third-party resources on our Website:
Laboratory and Medical Services: As noted, we partner with Cordant Health Solutions for lab testing, and in some cases, medical professionals like MROs may be third-party contractors. These entities are independent contractors. While we have agreements in place with them to ensure quality and confidentiality, they are ultimately responsible for the services they provide (lab analysis, MRO reviews, etc.). Colligo Pro is not liable for the actions of independent labs or physicians, but we will assist clients in addressing any concerns caused by those partners. By using our service, you consent to us transferring your samples and necessary personal information to such partners for processing. If a lab requires you to agree to their own terms (this is rare in a direct-to-consumer context, more common in employment), we will let you know.
Electronic Monitoring Vendors: If your service involves an electronic monitoring device made by a third party, you may be subject to that vendor’s terms of use or warranty conditions for the device. We will provide any such terms for your review when issuing the device. You agree to comply with any reasonable requirements of those third-party services (for example, not attempting to hack or reverse-engineer a monitoring device).
Website Links: Our Website or communications might contain links to external websites or resources that are not operated by Colligo Pro (for example, informational links to federal agencies or health organizations, or perhaps a scheduling platform that is embedded). These links are provided for your convenience or reference only. Colligo Pro is not responsible for the content, policies, or practices of any third-party websites. A link on our site does not imply that we endorse or have verified the information on that external site. If you follow a link to another site, you do so at your own risk, and any information you provide to that external site is governed by that site’s policies (not ours). We encourage you to review the terms and privacy policies of any third-party site you visit.
Third-Party Software: The online scheduling system or forms on our Website might be powered by third-party software or services (for example, we might use a third-party scheduling tool or payment processor). We make sure any such providers are reputable and compliant with security standards. By using those features, you may also be subject to the third party’s terms of service (which are usually accessible where you input information). For instance, if our payment processing is through a service like Stripe or Square, your payment might be subject to their terms, although from your perspective it’s seamless on our site. We will let you know if any separate action is needed on your part regarding third-party terms.
In summary, while we integrate and rely on third-party services to deliver a complete solution, any third-party involvement is meant to be behind-the-scenes as much as possible. Should you have any issue attributable to a third-party component, we will act as your liaison to resolve it, but these Terms protect us from direct liability for third-party faults.
When you use the colligopro.com Website, you must do so in accordance with the following terms of use. All content and functionality on our Website are the property of Colligo Pro or are used under license. We grant you a limited, non-exclusive, revocable license to use the Website for lawful purposes related to learning about our services or interacting with us (such as scheduling appointments). Your use of the site must also abide by the following:
Permitted Use: You may access and view the content on our Website for your personal or internal business use (if you are an employer client). You may use features like online scheduling or contact forms to communicate with us or book services. You may print or save pages from the site for your reference regarding our services. Any other use of the Website or its content (such as commercial use of our materials, republication, or creating derivative works) requires our prior written consent.
Prohibited Activities: You must not misuse our Website. This includes (but is not limited to) the following prohibitions:
Do not attempt to gain unauthorized access to any part of the site, our servers, or systems. Hacking, probing, or scanning for vulnerabilities is strictly forbidden.
Do not use the site in a way that could damage, disable, overburden, or impair the site or interfere with any other party’s use. For example, no denial-of-service attacks, sending malicious code, or other sabotage.
Do not use any automated means (robots, scrapers, spiders) to access or copy content or information from our site without our express permission. The only exceptions are legitimate search engines following our robots.txt.
Do not post or transmit any unlawful, harmful, or offensive content via our contact forms or other interactive features. Any messages you send to us should be professional and relevant to the services (for example, do not harass our staff or send unrelated solicitations).
Do not impersonate any person or entity or misrepresent your affiliation when using the site (for example, don’t schedule an appointment under someone else’s name without authorization).
Information on the Site: We endeavor to keep Website information accurate and updated, but it may include occasional errors or outdated information (for instance, if a regulation changes and we haven’t updated the text yet). We reserve the right to correct any errors or omissions and to update information at any time. The content on the site is provided “as is” (as noted in Disclaimer of Warranties). If you notice something that seems incorrect, feel free to bring it to our attention, but note that the site content is not a binding offer – for example, just because a particular test or price is listed, we reserve the right to confirm availability and pricing when you actually schedule.
Intellectual Property Rights: The Website and all of its original content (including text, graphics, logos, design, and software code) are protected by copyright, trademark, and other intellectual property laws. “Colligo Pro” and our logo are our trademarks/service marks. All rights are reserved. You do not acquire any ownership rights by using the site or copying permitted materials. You may not remove or obscure any copyright, trademark, or other proprietary notices on the site. Cordant Health Solutions and any other partners mentioned on our site are trademarks of their respective owners; use of those names on our site is nominative (i.e., simply to reference our partnership or services) and does not imply any ownership of those marks by us.
User Contributions: Generally, our Website does not offer the ability for users to post content publicly (we do not have forums or comment sections at this time). If in the future we allow reviews or testimonials, any content you submit must be lawful and you grant us the right to use it on the site. If you send us feedback or suggestions about our services (via the site or email), you agree that we may use and implement that feedback without obligation to you.
Third-Party Content: If our site displays content provided by a third party (for example, an embedded map or a feed from an organization), we make no guarantees as to its accuracy. Third-party content is the responsibility of those providers.
Availability: We aim to have high uptime, but we do not guarantee that the Website will always be available. We may perform maintenance or the site may experience technical issues. We are not liable for any inconvenience or loss due to site downtime or errors. If you cannot access the scheduling system or other feature, you can always contact us by phone to conduct your business.
Account Security: If in the future we offer user accounts on our site (for example, if employers have a portal to view results or schedule), you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use of your account. We are not liable for any loss due to someone else using your account if you failed to keep your credentials secure. We reserve the right to disable any user account that we suspect is being used for unauthorized purposes or if the user violates these Terms.
By using our Website, you acknowledge and agree to abide by these usage terms. Unauthorized use of our Website or content may give rise to a claim for damages and/or be a criminal offense under applicable law.
Colligo Pro may update or modify these Terms from time to time as our business, technology, or legal requirements change. Whenever we make a significant change, we will update the “Last Updated” date at the bottom of this document. For material changes, we may also post a notice on our Website or notify clients via email (if appropriate and we have contact information on file).
Your responsibility: It is your responsibility to review these Terms periodically for updates. By continuing to use our services or Website after an update, you are consenting to the revised Terms. If you do not agree with any changes, you should stop using the services and, if necessary, cancel any upcoming appointments (subject to our cancellation policy).
If you have a specific ongoing contract with Colligo Pro (for example, a written agreement for onsite services with an employer), the terms of that specific contract will take precedence over these general Terms if there is a direct conflict, but it will typically incorporate these Terms for issues not addressed in the contract. We recommend that you print or save a copy of these Terms for your records.
These Terms and Conditions and any disputes arising out of or relating to our services or Website use are governed by the laws of the
State of Michigan, without regard to its conflict of law principles. This means that the interpretation and enforcement of these Terms will be according to Michigan law, even if you are accessing our services from another state.
Jurisdiction: You agree that any legal action or proceeding concerning these Terms or the services provided by Colligo Pro shall be brought in the courts of the State of Michigan. Specifically, if not otherwise required by law, any action may be filed in the state courts of
Oakland County, Michigan
or the federal court for the Eastern District of Michigan. You consent to the personal jurisdiction of these courts. If you are located outside of Michigan, you waive any objection to the inconvenience of litigating in Michigan (forum non conveniens).
Dispute Resolution: We genuinely hope to never have disputes with our clients. If you have any concerns or dissatisfaction, we encourage you to first contact us directly to attempt to resolve the matter amicably. Many issues can be resolved through communication without the need for legal action. If a dispute does arise that we cannot resolve informally, all parties agree to consider alternative dispute resolution methods in good faith, such as mediation, before pursuing litigation. (This is not a requirement, but a mutual intention; if either party chooses to skip mediation and go straight to court, that is allowed unless a separate agreement says otherwise.)
Attorneys’ Fees: In any legal action arising from these Terms, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs from the other party, to the extent allowed by law or court rule. This provision incentivizes fair resolution of genuine disputes.
Please note that nothing in this section limits any rights or remedies that may be available to us under HIPAA or other specific laws for misuse of data, nor does it prevent us from seeking injunctive relief (a court order to stop certain actions) if someone’s misuse of our services or site is causing irreparable harm.
No waiver by Colligo Pro of any term or breach of these Terms shall be deemed a further or continuing waiver of that term or any other term. If we do not immediately take action on a violation of these Terms, it does not mean we are giving up our right to take action in the future or on a similar breach. All rights and remedies under these Terms are cumulative and do not exclude any other rights or remedies provided by law.
These Terms, together with any additional written agreements you may enter into with Colligo Pro (such as a business client service agreement) and our posted Privacy Policy, constitute the entire agreement between you and Colligo Pro regarding the services and Website, and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. In case of a conflict between these general Terms and a separately signed contract, the specific contract terms will control for that conflict, and these Terms will govern in all other respects.
No amendment or modification of these Terms by you will be binding on Colligo Pro unless made in writing and signed by an authorized representative of Colligo Pro.
If you have any questions, concerns, or comments about these Terms and Conditions, or if you need to reach us for any reason, please contact us at:
Colligo Pro
Address: 17352 W 12 Mile Rd, Suite 100, Southfield, MI 48076
Mailing Address: 25600 Woodward Ave, Unit 206, Royal Oak, MI 48067
Website: colligopro.com
You may also find additional contact details (such as phone number or email address) on our Website’s contact page. We will be happy to assist you.
Colligo Pro, LLC